Privacy Policy
Star Stay Hospitality respects your privacy and agrees with the need to protect the personally identifiable information
(any information as name, address and telephone number) you share with us. We would like to assure you that we follow
appropriate standards when it comes to protecting your privacy on our web sites.
Some of our web pages use "cookies" so that we can better serve you with customized information when you return
to our site. Cookies are identifiers which a web site can send to your browser to keep on your computer to facilitate your
next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide
whether or not to accept it. The information we collect and analyse is intended for use to improve our service to you.
For any information collection at any point of time, It is our intent to inform you before we do that and to tell you
what we intend to do with the information. Generally, you will have the option not to provide the information and, in the
future, you will be able to "opt out" of certain uses of the information.
Star Stay Hospitality will not sell, trade or disclose to third parties any information derived from the registration for,
or use of, any online service (including names and addresses) without the consent of the user or customer
(except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the
user or others).
We will take appropriate steps to protect the information you share with us. We have implemented technology and security
features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized
access and improper use or disclosure. We continually strive to enhance our security procedures as new technology becomes
available.
If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should
access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy
in your subject line. Star Stay Hospitality will attempt to respond to all reasonable concerns or inquiries within five
business days of receipt.
All correspondence in respect to Tour packages/ Travel services bookings should be addressed to M/s Star Stay Hospitality.
Cancellation Policy
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing.
Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as
follows:
- 60 days to 30 days prior to arrival - 25% of the Booking Amount
- 29 days to 15 days prior to arrival - 50% of the Booking Amount
- 14 days to 07 days prior to arrival - 75% of the Booking Amount
- 06 days & less, prior to arrival or no show - NO REFUND.
Please note that if booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for
said cancellation.
- Festival Period Bookings (Festivals like - Diwali, Dussehra, Holi, Pushkar fair etc).
- High Peak Season bookings (from 20th Dec to 15th Jan).
Refund:
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount
would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded
to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking
procedures and holidays. If the refund is made to the credit card account or to Bank account, the bank charges would be
debited from the refund amount.
